Terms & Conditions
Using this website indicates that you accept these terms regardless of whether or not you choose to register with us or order from us. If you do not accept these terms, do not use this website.
www.sugarhillbrighton.com website is operated by: Sugarhill Brighton LTD.
Our company registration number is 06557759 and with our registered office at 56 West Street, Shoreham-by-Sea, BN43 5WG
Our VAT registration number is 881749577
Our Trading Address is:
Sugarhill Brighton Ltd.
Unit 9
Freshfield Industrial Estate
Stevenson Road
Brighton
BN2 0DF
Email: hello@sugarhillbrighton.com
Telephone: +44 (0) 1273 911814
1. Introduction
1.1 You will be able to access most areas in www.sugarhillbrighton.com without registering your details with us. Certain areas of this website are only open to you if you register.
1.2 We may revise these terms and conditions at any time by updating this posting. You should check this website from time to time to review the then current terms and conditions because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this website.
2. Ordering from Sugarhill Brighton
2.1 You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process, you will be given the opportunity to check your order and to correct any errors. You agree to provide current, complete and accurate information for all purchases made on our website. Sugarhill Brighton cannot be held responsible for incorrect information being entered at the checkout. We will send you an order acknowledgement, detailing the products you have ordered.
2.2 Our acceptance of an order takes place when we despatch the order. We will send you a despatch confirmation by email. When we despatch the order the purchase contract will be made even if your payment has been processed immediately unless we have notified you that we do not accept your order or you have cancelled your order.
2.3 We may refuse to accept an order: (a) where goods are not available; (b) where we are unable to obtain authorization for your payment; (c) if there has been a pricing or product description error; or (d) if you do not meet any eligibility criteria set out in our terms and conditions.
2.4 In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.
2.5 We are unable to change the item ordered or delivery address once an order has been placed. Please note that any changes you make to your account after placing an order will not take effect immediately and won't apply to orders already placed.
2.6 We do not offer exchanges or gift exchanges. If you have ordered something as a gift and the recipient wants to exchange it, you will need to return the item back to us using our returns portal and place a new order. If you have been gifted something from our website and would like to exchange it, the person who placed the order will need to return the item back to us using our returns portal and place a new order.
3. Pricing
3.1 VAT will be charged, where appropriate. We reserve the right to change the VAT rate as required by law. For orders placed within the EU, all prices shown on sugarhillbrighton.com include the applicable VAT rate. If your order is being delivered outside of the EU, VAT will not be charged however the selling price will remain the same.
3.2 Where we charge separately for packing, postage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this Website.
3.3 Our prices are reviewed periodically. Any prices shown on the website are current for the product at that time.
3.4 Prices for our products may change from time to time, but changes will not affect any order you have already placed. Once you have completed your order, you agree to the price paid for each item. If the items you have ordered drop in price after you have received them, we cannot refund the difference in price.
4. Cancellation and Returns Policy
4.1 If you wish to cancel your order, you can do so by returning goods to us in accordance with clause 4.2 below.
4.2 You can return goods you have ordered from us for any reason at any time within 28 days of receipt for a full refund. You can do this via our free UK returns portal, international returns portal or at your own cost.
4.3 Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required.
4.4 The rights to return the goods to us as referred to in clause 4.3 will not apply in the following circumstances: - in the event that the product has been used or damaged by you in any way, or if the Sugarhill Brighton sale tag has been removed. Full details of these rules of return can be found on our Delivery and Returns Page. The provisions of this clause 4.4 do not affect your statutory rights.
4.5 Sugarhill Brighton is not responsible for any customer errors in relation to the preparation of returns, in particular, any items that do not belong to Sugarhill Brighton and subsequently returned to us by mistake. Our warehouse team will always try to identify and locate items sent in error, but we cannot guarantee this will always be possible. If we are able to identify the items returned in error, and you would like us to return them to you, the associated delivery cost will need to be paid for by you.
4.6 Purchases made with a Gift Card and returned to us, will be refunded back to the original Gift Card only. Purchases made with a bank/credit card and returned to us, will be refunded back to the original bank/credit card only. Refunds made to a bank/credit card cannot exceed the original payment amount.
4.7 At Sugarhill Brighton, we offer a flexible and free returns policy to ensure you receive the best shopping experience. As an eco-conscious brand, if we notice that you have an unusually high returns rate on your account (or are purchasing to resell) we may deactivate your account at our discretion, as we feel this isn’t a very sustainable practice.
5. Delivery
5.1 Although we use all reasonable means to ensure that your order is delivered within a specified time frame, we cannot accept responsibility for late deliveries due to circumstances outside of our control. During sales or busy periods standard delivery may take an additional 3-5 working days.
5.2 Sugarhill Brighton do not accept liability for any delivery instructions issued to the delivery company by the customer. If you leave instructions requesting a parcel to be left in a different location you deem as a “safe place” such as in the shed, garage or with a neighbour, we cannot accept responsibility if the goods are damaged or you fail to receive your parcel.
5.3 In keeping with our sustainable fabrics, our orders ship in plastic-free packaging made of paper from sustainable sources. Sugarhill Brighton cannot be held responsible for damage caused to the packaging during delivery/transit. We highly recommend receiving your order in person, to avoid any damage that could occur from the parcel being left outside.
5.4 If items are undeliverable to you by the courier/postal services these orders will be held for a defined period of time (varies per company) for you to collect. If uncollected items exceed this limit, they will be returned to us as the sender. All items will be automatically refunded and returned to stock. You will be notified via email of the refund once processed.
5.5 Please allow the full *estimated delivery timeframe for your order to arrive. If you believe the order has been lost/delivered in error, we ask you check all possible safe places/near by neighbours before contacting us. If you wish to raise a delivery investigation please email hello@sugarhillbrighton.com and provide your order number/tracking number/full delivery address. We have a limited timeframe to investigate once the goods have been marked as delivered, we ask you contact us as soon as possible so we can assist you further. Please note that we are unable to open a missing parcel investigation until 10 working days after the estimated delivery date. We cannot offer any refund/replacement until the investigation is resolved by the courier/postal service.
*All of our delivery timeframes are estimates and are not guaranteed.
6. Licence
6.1 You are permitted to print and download extracts from this Website for your own use on the following basis: (a) no documents or related graphics on this website are modified in any way; (b) no graphics on this website are used separately from accompanying text; and (c) any of our copyright and trademark notices and this permission notice appear in all copies.
6.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on this website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this website other than in accordance with clause 5.1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this website automatically terminates and you must immediately destroy any downloaded or printed extracts from this website.
6.3 Subject to clause 5.1, no part of this website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.
6.4 Any rights not expressly granted in these terms are reserved.
7. Service Access
7.1 While we endeavour to ensure that this website is normally available 24 hours a day, we will not be liable if for any reason this website is unavailable at any time or for any period.
7.2 to this website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
8. Visitor Material and Conduct
8.1 Other than personally identifiable information, which is covered under the Privacy Policy, any material you transmit or post to this website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.
8.2 You are prohibited from posting or transmitting to or from this website any material: (a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience; (b) for which you have not obtained all necessary licenses and/or approvals; (c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or (d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
8.3 You may not misuse the website (including, without limitation, by hacking).
8.4 We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 7.2 or 7.3.
9. Links To and From Other Websites
9.1 Links to third party websites on this website are provided solely for your convenience. If you use these links, you leave this website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this website, you do so entirely at your own risk. Use of any other website may be subject to terms and conditions applicable to such particular website.
9.2 If you would like to link to this website, you may only do so on the basis that you link to, but do not replicate, the home page of this website, and subject to the following conditions: (a) you do not remove, distort or otherwise alter the size or appearance of the Sugarhill Brighton logo; (b) you do not create a frame or any other browser or border environment around this website; (c) you do not in any way imply that we are endorsing any products or services other than our own; (d) you do not misrepresent your relationship with us nor present any other false information about us; (e) you do not otherwise use any Sugarhill Brighton trade marks displayed on this website without our express written permission; (f) you do not link from a website that is not owned by you; and (g) your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations. We expressly reserve the right to revoke the right granted in this clause 8.2 for breach of these terms and to take any action we deem appropriate.
9.3 You shall fully indemnify us for any loss or damage we may suffer or incur as a result of your breach of clause 8.2.
10. Registration
10.1 To register with www.sugarhillbrighton.com you must be over eighteen years of age.
10.2 Each registration is for a single user only. We do not permit you to share your username and password with any other person nor with multiple users on a network.
10.3 Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.
10.4 We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.
11. Disclaimer
11.1 While we endeavour to ensure that the information on this website is correct, we do not warrant the accuracy and completeness of the material on this website. We may make changes to the material on this website, or to the products and prices described in it, at any time without notice. The material on this website may be out of date, and we make no commitment to update such material.
11.2 The material on this website is provided "as is" without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this website.
12. Liability
12.1 We, any other party (whether or not involved in creating, producing, maintaining or delivering this website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.
12.2 Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.
12.3 If your use of material on this website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
12.4 You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.
13. Governing Law and Jurisdiction
13.1 These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.
13.2 We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.
14. Miscellaneous
14.1 You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions.
14.2 If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.
14.3 Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.
GENERAL NOTICES
COLOUR REPRODUCTION
We take great care to represent accurately the colours used in our collections. The limitations of colour reproduction and the individual colour settings of your screen may mean a slight variation. Equally, images shot in daylight may show a different shade of the colour than those shot in a studio. Every reasonable care has been taken to ensure that the descriptions are accurate however specifications may change. If you are in any doubt as to the colour of a garment please email us at hello@sugarhillbrighton.com
GARMENT VARIATION
From time to time Sugarhill Brighton collections may contain items created using various techniques such as hand dye and hand beading. Colour, design and embroidery variations are inherent in the handmade process. Any irregularities add to the creative uniqueness of this garment. Wear with pride, your piece is unique!
DISCOUNT CODES & PROMOTIONS
We reserve the right to withdraw any promotional discounts and to refund any orders that involve the use of invalid or incorrect voucher/discount codes. Promotional free goods are subject to stock limitations. Should the item advertised be unavailable we will endeavour to provide a similar item - stock willing. This does not affect your statutory rights as a consumer.
Unless otherwise expressly stated in the terms and conditions for a particular promotional code, these cannot be combined and cannot be used in conjunction with any other offer/discount. If you have more than one promotional code and the codes cannot be combined, it is up to you to use the promotional code that has the biggest benefit to you.
If you forget to apply a discount to your order, we may be able to refund the discount amount back to the original method of payment, but only 28 days after the date of purchase.
SUGARHILL STARS
Sugarhill Star status is decided by an analysis of spending and returns habits. Please note that your status may change, without notice, due to these factors and these perks will be deactivated. To receive the free delivery reward, the correct discount code must be entered at the checkout along with the correct registered email address. This code is non-transferrable. It can only be used with your email address. This discount code can be used with one additional promo code per order.
ANNIVERSARY REWARD
The discount applies to full price items only and excludes external items and Sugarhill Brighton gift cards. Enter your unique discount code online to redeem the offer. Must be signed into your Sugarhill Brighton account to redeem offer online. Redeemable once per customer and cannot be combined with any other offer or discount. Offer valid for 14 days only.
Updated March 2024